Urban Oasis at The Four Seasons

Oh where do I start... Sadly all the negative points from the comments before hit us all together. Negative: - when we arrived we couldn't close on of the windows at first because the lower part was ripped out (we fixed this on our own) - the lower panel to the boiler "room" was ripped out an was laying on the floor which led the view to the ugly and dirty floor which the panel was supposed to hide (we fixed this on our own) - internet not working 90 percent of the time (tried with multiple devices) therefore no TV and no communication - the air conditioning worked for the first 20 minutes then suddenly it started to heat instead of cooling (it still was on cooling setting - so it was set up right) - we had one of the apartments which was facing the harbor. Sadly a big and getting renovated building is directly in front of it which is ruining the landscape (to be fair: not the hotels' fault...) - there are also private apartments inside the building with people who like to discuss on the main floor at night... But they went quite after we told them (they were actually really nice people) - the key pickup process is a totally confusing: you have to pick them up on another building (which is 50 meters away). Luckily we read about that before we arrived. The misleading info was that we received an email that said we can check in one day before that with their app. But this doesn't mean you can directly check in when you arrive: you still have to wait until 3 pm. This was our own fault but still misleading for guests... - the locking and closing mechanism to the bathroom door is broken. You can't really close the door. - the guards at the reception in both buildings. I couldn't decide which of them was more unfriendly... Positive: + apartment was really clean + located inside a very good district with many opportunities to go out (especially the coffee bar in front is worth a visit) + has an own washing machine (which we didn't use because of the water crisis) + pool and gym at the roof The broken stuff was fixed in like 10 minutes. I don't get why it wasn't like this from start - it was giving us a very bad first impression... I wouldn't visit this place again. For about 1k ZAR per night I would rent something different next time.

I booked this apartment on booking.com and 3 days before I was to occupy it ,they messaged me that it’s no longer available without any reasonable explanation instead I should alternatively book one of their other apartments in their building or cancel. I think the owners use this apartment to entice clients to book because of the views and what it looks like when they actually want to stay at the Urban Oasis place.