Hampton Inn by Hilton Columbus I-70E/Hamilton Rd

I’m sure at some point this was a nice hotel and the staff did try but something’s are just out of their control. For starters, the elevator was broken and the pool was closed. Which I get can happen. A staff member did try to open the pool by shocking the water. She then informed me it would be fine to swim in 30 minutes. We did go down to check it out but realized quickly the filter was not running (the water level was below the pump return) and there was slimy starting to grow in the water and along the bottom. It was not safe for swimming. Next my daughters room smelled of stale smoke & mildew. Even though the rooms was switched, it’s still worth noting that this was missed by housekeeping who was to ready the hotel for 46 check ins of runners attending the state finals for cross country. The hotel was at capacity the night we stayed. Lots of minor maintenance issue like door stops, attached sink faucets, and secure window treatments. The curtains in my room didn’t close and the 24 hour LED security lights of the storage facility shined into our room the entire night making sleep difficult. Finally for the first time ever in my experience at any hotel, I was shocked to find out not only the hot water but the water pressure could be an issue. By 7am there was no hot water at all in the hotel. When I asked, I was told sometimes when everyone showers all at once, this can happen. After spending almost $200 for the hotel for a single night, I found shocking. At that price point these are things that should be taken care of. It was just disappointing. I will not be staying again and I will be sure to warn others who might potentially stay that it’s not worth the money.

My husband and I stayed here for one night on November 6. We arrived around 11 pm and were just ready to pass out. When walking in there were signs stating that the elevator was out of order (from reading previous reviews it seems like the elevator hasn't been working for months). Fortunately, we are able-bodied. Once checked in, the woman working the front desk mumbled instructions on where to find the stairs. I gave her the benefit of the doubt since she's night shift and may not want to talk to people... Once we found the creepy stairs (next to the closed pool that also seems to have been down for months from previous reviews), we found our room. Upon inspection, the tiled floor was sticky, shelving in the bathroom was hanging on for dear life and rust all around the bath tub (off to a great start). The room was spacious with a king sized bed. The bedding, though, was little to be desired. The pillows felt like they were 20 years old and were approximately 12 inch squares. All the sheets had an off-white color to them and the comforter was in bad condition and torn. The sheets were obviously dirty with lint and hair throughout. I was lucky enough that I was so tired from a day of travel that I was able to sleep. The next morning we quickly were on our way and decided to have our complimentary breakfast. It was 0700 and the area was already dirty with food on the floor and around some tables. There was a breakfast employee standing by the food, but maybe her job was only to ensure the food was stocked? An employee came out of a back room in just black pants and a dirty white undershirt. I assumed he was headed out for the day, but he went to the front desk and acted like he was just starting his shift. Once we went to check out, we waited at the front desk for 5 mins. The employee was in the back room. We knew this because he was carrying on a loud conversation. I've stayed at other Hamptons and they have had cameras in those rooms so they can see when people show up. Maybe they don't have that available at this one? Once he graced us with his presence, he came out in a sweatshirt and had a pick in his hair. He checked us our quickly after that, so there's that.... The on-ramp was closed for construction so we had to drive through the neighborhood to get to the next one (not to the fault of the hotel, obviously). Because of this, we were able to see the area since we didn't notice it late at night the previous night. I can see some people getting nervous in this part of Columbus. STAY AT YOUR OWN RISK. This is only a Hampton Inn due to their sign outside. Nothing on the inside resembles any Hampton I've stayed at.