Ashok Residency

Hi everyone. If I could opt to rate ‘0’, I would have happily chose that for this hotel. Details of my stay and experience at this place is given below. Stay period: 15th to 17th Jan 2024 3 adults (My wife, her brother and myself) Booked through agoda and paid in advance for 3 person. We travelled all the way from Kerala to Chennai by Road and reached Hotel Ashok Residency at around 9am in the morning. Our checkin time was 11.30 am, so we went for breakfast and came back at 11.30 am. The receptionist at that time was Mr. VIJAY and he was the most disrespectful and impolite hotel employee I have ever met in my journey. He demanded ID’s from all 3 of us with arrogance and looked at us judgementally. After verifying the ID’s, he continued with pride that, he has the authority to cancel our booking as we are a group of 2 men and 1 woman. And only ‘Agoda’ is responsible, and we can contact them to arrange another hotel room in Chennai, as we booked and paid through Agoda. This made us angry and we questioned him if they ever mentioned any of these policies /rules in any of their booking sites? And his reply was astonishing. He said, they don’t have to do that, but they still can cancel our booking and let us settle our stay with Agoda only. At this moment, my wife started to record this conversation and once he noticed the camera, he reduced a bit of arrogance in his tone, but continued to babble the same foolishness again and again. End of the day, we asked him, if we have the room or not, and he said, ‘yes’ and sent us to Room 206 which was completely low class and unhygienic. We spent 2 days there counting each and every minute. On 17th, our checkout time was at 12pm and we were on our last minute packing and checking when we received a call from the receptionist (this time, a lady) at 11.45 am asking us to come down as it is our time to check out. My wife answered the phone and asked her to wait till at least 12pm to call as it is one of the worst gesture for a hotel staff to ask a customer to leave 15 mins earlier than their actual check out time. And we checked out at sharp 12pm, even though we checked in 45 mins late on the 1st day due to the issues with the receptionist VIJAY. In total, HOTEL ASHOK RESIDENCY at Mount Poonamalle Road is one nasty place to ruin your whole vacation if you are planning to stay in Chennai. I don’t ever recommend this place even to my worst of enemies. I hope this review is helpful. Thanks. Note: The whole video recording of the staff misbehaving to us is with us.

Room & ambience are awesome room service & food alao yummy taste price is affordable cost only i remanded this property to stay & enjoy with your families overall execellent service and co-operation responsible staff to take care everyone definitely next time i will stay ashok residency again Special thanks to Vanitha madam front office executive for her good service and patience.