Aurick Hotel

Location is good and rooms are maintained well. Service is bad right from security to room boys etc., Don't opt for 'with breakfast' option. Food is not good and no options.

It was one of the worst experiences ever faced in the hotel. There are several instances. 1. We can feel cigarette smoke smell all over the third and fourth floor rooms all the time. Unable to sleep at night. We booked 4 rooms. Since it's centralized AC, the hotel management has no guts to tell the guest not to smoke in the room. The receptionist is claiming that guest safety is a priority but allowing other guests to stay irresponsibly in the room and smoke. 2. Complimentary breakfast is the worst and just for the name sake. It is better not to provide them or ask the guests to have outside. The dosa batter becomes sour, and the idly is too hard to break. After requesting and shouting, they made us chutney and bread toast just with jam and no butter. 3. A car was parked in front of the hotel and not given way for us to bring the cab in. We have a special child, and his wheel chair needs to be taken near the car door so that we can shift him with ease. However, the receptionist is adamant about requesting the guest to remove the car from the main area (though basement parking is available). Overall, hotel management needs to provide proper facilities to the guest. Otherwise, the quality will turn down soon. Already, I could see only 3.4 rating out of 5 in some portals.