Essentia Luxury Hotel

Excellent service and facilities. Check-in was slightly delayed due to late checkout by wedding guests? Hotel staff courteous. Breakfast was plentiful and good quality. Will definitely recommend this Hotel. About 1.5 hours away from Mahakaleshwar Temple in Ujjain. Thank you Hotel staff for taking good care of my disabled family members.

Let me make it very clear that this review is not for the hotel but for Restaurant "Update on My Previous Review - Impressed with Prompt Service and Response After my disappointing experience in trying to book a table at this restaurant, I had the opportunity to share my feedback. To my surprise, the restaurant manager reached out to me and showed genuine concern about my experience. The manager was extremely courteous and understanding, acknowledging the issues I faced while trying to make a reservation. They assured me that they are taking my feedback seriously and working on improving their reservation process to enhance customer satisfaction. I must commend the restaurant's prompt service in reaching out to me and valuing customer feedback. It's evident that they genuinely care about their customers' experiences and are committed to making positive changes. I'm truly impressed by their proactive approach and willingness to listen to their patrons. This level of responsiveness and dedication to improving customer service is a step in the right direction for any business. Based on their quick response and eagerness to improve, I am now more than willing to give this restaurant another chance. I genuinely appreciate their efforts to turn my disappointment into a positive experience. I look forward to seeing the improvements in their reservation process and experiencing the restaurant's offerings in the near future. I believe that with such attentive management, this restaurant has the potential to win back customers and provide a delightful dining experience. Thank you, restaurant management, for taking my feedback seriously. I now feel heard and valued as a customer, and I'm optimistic about a better dining experience ahead."