Fabexpress Heritage Inn

Horrible....tremendously unacceptable experience. First the manager (a lady) called me up a few days before the booking day and shifted my booking from Elite Stay to Ullash Residency on the pretext of being " a bit classy than the former" against the same price as my existing booking. Once I reached the property on the day of booking I was told by a boy, an extremely impolite, rather rude boy) told me " we give room only for hours in this price". Please remember, I was offered this shifting by the property. I did not want it. After much heated talks, he showed me a room which was so substandard beyond imagination and the arrogant attitude of the boy was clearly indicating how much unwillingness from the property to even show me a better room. After a heated conversation he literally showed me the door saying " I do not want to talk, go back where your original booking was made". I called the lady who happened to be the manager, (Mrs. Zara Khan), and got the same cold and indifferent treatment. Coming to Elite stay, I was told that the booked room was given to somebody since my booking was shifted to Ullash Residency. One thing was noteworthy, in both the properties, staffs were remarkably rude, impolite and proudly misbehaving with me. It was almost 1 PM and I could not even checked in . Finally I called Fab Express Customer Service for an immediate resolution and they were kind enough to provide me another accommodation in the same locality. The experience I have had with them would always be kept in my mind. Only people in Kolkata can misbehave with their own people. Just shame on you!

We booked this place in advance with 100% advance payment using FabExpress. However, when we reached the hotel “FabExpress Heritage Inn”, the Manager at the front desk denied the check-in (even after the complete amount was pre-paid). When asked why it was denied, they said that they got an offline booking with a higher price, so they allotted our room, and asked to speak with support. On further discussion, the manager said that “DO whatever you want to do” which was more like an aggressive, sinister and a threatening tone. However, I want to thank other person who managed milk for my 7 months baby but, I won't recommend this hotel to anyone at all.