FabHotel Luxor

Its just ok to stay in this hotel. Its near the Acropolis Mall. The room is big but basic. Bed linen is not very clean. Room smell of cigarette smoke. Lift is super small. Price is cheap so cannot expect better.

I stayed for short time from 8am to 1.30 pm on 25/08/2023 and I faced a terrible experience. I booked one Deluxe room 5 days before and detailed discussion with their executive Mr Maheswari. I requested for an early check in at 7 am and check out at 1.30 pm same day. As he agreed I paid an advance of Rs.200/-. He assured me to pass on message to Hotel accordingly. I got confirmation by mail with normal check in & check out time. When I contacted again for my early check in another hotel executive Mr Rohit also confirmed there would be no issue for check in at 7 am as message is with them. They asked me to pay Rs.2000/- for same. But I received a pro-forma bill for Rs.1916/- and deducting advance of Rs.200/- advance, balance payable was Rs.1716/- My nightmare started when we reached hotel at 7.30 am on 25/08/2023 and person at counter refused check in saying no booking has been made. I showed him all mails, whatsapp message but he did not allow saying no information is with him. I tried to contact their executives who confirmed but nobody received my call. After waiting for half an hour , he ultimately agreed for our check in but surprisingly he asked to pay first Rs.1800/- balance amount. When I pleaded that balance payable is Rs.1716/- as per their bill, he did not agree. Hence I had to pay him before entry in Register and ID check. There is no proper communication and coordination among themselves even though they seem to be active in social network. I had to cough Rs.2000/- for 5 hours of our stay and had to face such embarassing situation.