Goroomgo Dittu Holiday Puri

If you value your time and peace of mind, please don't go there. In Fact, try and avoid all Goroomgo hotels... They don't maintain any details of the hotel and just collect money and don't value their guests . Won't confirm the rooms without taking advance even if your booking app says your booking is confirmed... For any money or booking related issues , the hotel will ask to reach out to the main office... And they are hard to catch hold of over the phone. As a tourist , you won't want to go through all these hassles after reaching there. This hotel was someone's bungalow (as per the building design), converted to a hotel. No power backup, frequent water issues , power issues and the hotel is being managed by few staff members who are struggling to manage the guests and the issues they have. The only plus point is the location... Walkable to Neeladri beach puri & 1.5 km to jagannath temple (150 rupees per trip from nearby auto stand). I would strongly recommend not to go here even if you find this hotel at a cheap rate... Unless you are very tight on budget and are up for anything for cheap... Lots of better options available around this hotel (at a higher rate of course)

I am writing to file a complaint regarding my recent stay at D2 Hotel Puri, booked through the Agoda app. Unfortunately, my experience at this hotel has been extremely disappointing and unsatisfactory. I would like to bring to your attention the following issues: Lack of Basic Amenities: Upon checking in, I was shocked to find that the room provided lacked several basic amenities. There was no toiletries kit, no drinking water, and even the towels and bedsheets were of poor quality. This made my stay extremely uncomfortable and inconvenient. It is unacceptable for a hotel of D2's caliber to neglect such fundamental necessities. Unhygienic and Unhealthy Conditions: The overall cleanliness and hygiene of the room were severely substandard. The bathroom was filthy, with mold and mildew present in the corners. Moreover, there were visible stains on the bedsheets and pillowcases, indicating a lack of proper cleaning and maintenance. Such unhygienic conditions are not only unpleasant but also pose a risk to the health and well-being of the guests. Inaccessible and Unresponsive Management: Despite my attempts to contact the hotel manager to address these issues, I was met with complete silence. The hotel staff seemed disinterested in resolving the problems, and my requests for assistance were ignored. I find it highly unprofessional and disrespectful that the management failed to respond to my concerns, leaving me feeling helpless and unheard. Lack of Communication from Agoda App: In addition to the hotel's unresponsiveness, I tried to seek assistance through the Agoda app's customer support. However, I have received no response or acknowledgement from your team as well. This lack of communication further added to my frustration and left me feeling abandoned during my stay. Considering the aforementioned grievances, I kindly request that you take immediate action to address this matter. I expect a thorough investigation into the issues I have raised, and appropriate measures taken to rectify the situation. Moreover, I request a refund for the subpar experience I endured at D2 Hotel Puri. As a loyal customer who has trusted agoda, I am deeply disappointed by the lack of accountability displayed by both D2 Hotel Puri and the Agoda app. I hope that you will take this complaint seriously and provide a timely resolution