Heartwood Farms Corbett

I recently had a truly terrible experience at this hotel in Jim Corbett. From the moment we arrived, it was clear that the staff here were not up to par. We were a group of five, consisting of one couple, one boy, and two girls. We had booked two separate rooms to ensure our comfort and privacy. However, upon arrival, they informed us that no rooms were available, and instead, they asked us to "adjust" in a small family room that we hadn't booked. This was not only inconvenient but also completely unjustifiable given that we had paid for two separate rooms. To make matters worse, the rooms were in terrible condition. They were dirty, and we even found a spider web on one of the beds, with a spider walking on our heads at one point. This was a clear indication of their lack of cleanliness and hygiene standards, which is unacceptable. The room locks weren't functioning correctly either, and we had an unsettling incident where a staff member entered our room without permission while we were not present. This made us feel incredibly unsafe, especially as a group of girls traveling together. The problems didn't end there; it took us a whopping three hours to check in due to the separate rooms issue. The food was also subpar, and the staff's attitude was appalling. They lacked basic customer service skills and made our stay at Jim Corbett a nightmare. The staff members were not only uncooperative but also aggressive in their interactions with us. It was clear that they did not know how to talk to their guests and were dismissive of our concerns. To top it off, they refused to refund our money for this dreadful experience. I would strongly advise against staying at this hotel. It's not only a waste of money but also a threat to your safety and peace of mind.