Hill Way Heritage

Great experience, amazing service & tasty food. A special thanks to Siyad who was very welcoming.

I recently had the pleasure of staying at Hillway Heritage, and I must say that the level of customer service I experienced was truly exceptional. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and memorable. One incident, in particular, stands out to me and showcases the hotel's commitment to customer satisfaction. Due to an unexpected change in my travel plans, I had to cancel one of the rooms I had booked. I approached the front desk with my request, fully prepared for the possibility of a cancellation fee or partial refund. However, the staff surprised me with their understanding and empathy. Without any hesitation, they assured me that they would provide a full refund for the unused room. Not only did they handle the cancellation process efficiently, but they also made sure to communicate the refund process clearly, putting my mind at ease. This level of professionalism and flexibility is truly commendable, as it alleviated any concerns I had about changing my plans. Throughout my stay, I was consistently impressed by the attentiveness of the staff. They were always available to address any questions or concerns I had, and they went out of their way to make helpful suggestions for local attractions and restaurants. Their friendly and warm demeanor made me feel valued as a guest, and their willingness to go the extra mile for customer satisfaction was truly outstanding. Aside from the exceptional customer service, the Hillway Heritage itself was a delight to experience. The rooms were spacious, well-appointed, and meticulously clean. The hotel's beautiful location on the hill provided breathtaking views of the surrounding countryside, creating a serene and peaceful atmosphere. The amenities offered by the hotel were also top-notch. The on-site restaurant served delectable meals prepared with fresh, locally sourced ingredients, and the spa facilities provided a perfect opportunity for relaxation and rejuvenation. Overall, my stay at Hillway Heritage exceeded my expectations, thanks in large part to the exceptional customer service I received. The staff's genuine care for their guests, coupled with their quick and efficient handling of my room cancellation, truly made a lasting impression. I highly recommend this hotel to anyone seeking a memorable and enjoyable stay with unparalleled customer service.