Hotel Chandradeep Regency

We had retirement ceremony program here. 1. excellent service by Pavan- captain, helping crew. 2. excellent service by waiters 3. good quality food 4. Manager- hardworking fellow, good co-operation whom with we were dealing and who was handling arrangements Coming to the point where faced concern, power cut for 7-8 times during the ceremony. because of that out guests were irritated, it was hot because, fuse was tripping and AC and power was not used fully, presenters couldn’t read the script and express properly due to frequent power cut. and it was getting dark . ceremony was a life time memory for my mother and she had to face to a fiasco. video shooting were interrupted and ruined . same with pictures . Answered we got from manager- young fellow with specs. ( i will not take specific name because we follow some modesty) -that it’s not my fault just a”technical glitch “ ( no apologies offered) - i charged you for per plate food not for banquet. that was complimentary ( next time please specify customers that banquet service is not hotels responsibility) we never asked you to give us free banquet and poor service. we would have paid for banquet and and full lights and AC. One request to manager, let me be clear that handling hotel’s technical glitch is your responsibility . kindly understand it might be just “function “ for you , retirement ceremony is “lifetime memory “ and a big achievement for people. Infront of my mother, elderly lady, managers approach was not very respectful when she raised this concern after a program he took it very personal. i agree he was very helpful during the whole event. but end of the event when we gave (negative feedback) problem we faced and we had to be embarrassed in front of 125 guest even after paying full money, he was little rude. at least understand, you are in a service industry. and follow some modesty specially if you have a “glitch “ in your service. We were just trying to share genuine issues we faced and WE PAID THE FULL AMOUNT even after lack of “basic facilities” lights and AC service. Be little courteous please! :) carry a little mature attitude “ BRO” !

Good place, ample secured parking, clean rooms n wash rooms, live music n decent food. What could be better is a kettle in the rooms for tea or coffee, room slippers n some toiletries.