Hotel Grand Stay

Dear Management, I am writing to express my extreme dissatisfaction with my recent stay at your hotel grand stay Trichy. The experience was marred by several issues that need your immediate attention. Firstly, the staff's behavior was unacceptable. Upon reaching the hotel at 5:45 pm, we were treated rudely despite informing the hotel about our delayed arrival due to traffic. The staff claimed to have canceled our room, even though the booking app showed our reservation as confirmed until 11:00 pm. Furthermore, the staff's unprofessionalism continued as we were asked to move away and were subjected to derogatory remarks. It was disappointing to receive unofficial messages about the cancellation, adding to the confusion. The alternative room provided was subpar compared to our booked deluxe room. The room was small, the door lock was troublesome, and the bathroom had a leaking tap. We were also charged an extra amount of 1700, whereas our booking through the app was for a deluxe room at 1500. The entire experience left us frustrated, and the staff's lack of customer service skills was evident. As individuals working in the customer service field, we believe in the importance of treating customers with respect and understanding. The way we were treated does not align with basic hospitality standards. We hope you take this feedback seriously to improve your services and prevent such incidents from happening to other guests. It is essential to uphold the reputation of your establishment and ensure that all guests are treated with courtesy and professionalism. Sincerely, D.BALAJI