Hotel Hadi Rani Palace

Being a regular Traveller, this was the worst experience i have had. - The lift once stopped in between and the emergency numbers mentioned were not answering. No safety.. - The water heater in the bathroom wasn't working and had to wait for 45 minutes. - staff was not friendly and would give false promises to fix the issues which never got fixed.. - bathroom has pigeon nest and was not clean and stinking.. - checked out early because of this and during the time of the check out the staff came in the room only to collect the hot water kettle and was least bothered to pick my luggage. - would never recommend this hotel, though the location is good but service isn't good and no friendly staff. Strange behavior and worst service which led me to check out before time. Not worth the money. One important thing i observed while writing a review, the hotel only reverts on good posts and ratings and never ever had any reply on bad rating or review, this clearly shows that they do not accept their bad reviews positively, strangely this attitude does not work in hospitality and service industry.

WORST HOTEL – Pathetic service provided as compared to the price we have paid per night... 1) The door lock was not working... Luckily me and my friend were in twin room(Room no 201 & 202) which would allow us to use one common exit.. (hotel staff mentioned that locked will be repaired or replace the room which never happened). 2)The air conditioner was not working... there was no remote in the room... & when asked the reception about it. They sent their staff first to check the remote.. (as if we have stolen it) & post that the temperature of the AC doesn’t make any difference , if we keep it at 27 / 30 degree also ,so we had to shut it down. 3) Bathroom exhaust had pigeon nest with pigeon droppings... Stinking.. over and above, during the peak of the winter their heater was not working... After calling the reception 10 times and waiting for around 45 minutes, they sent their staff who was not aware how to fix it..😡😡. 4) only thing which was GOOD was the FOOD which we ordered from their restaurant. 5) Staff attitude was not friendly at all. They clearly mentioned to me once that " Sir we are short staffed and hence a customer has to adjust".. why do they charge us so much for such bad service?? . Point no 1 was faced on day one and point no 2,3,& 5 was experienced on day 2 because of which we took the decision of leaving the hotel before the tour ends in one & half days at night 10 PM. I am surprised by the fact that the General manager (Deepa Harkawat) was unware of the fact that there are so many problems in hotel and lack of communication between staff because during checkout, the front staff were shocked to know that the keys are not working.. It was communicated by the hotel staff name (Ratan or Rawat) that you can inform the management about the lack of staff availability to management. I had to personally inform GM (Deepa H) about the Nightmare experience we had during the stay . Being an avid traveler, this was one of the worst hospitality and customer experience provided the HADI RANI by GAZEBO. All in all worst experience with OYO hotels and would never recommend to go to this hotel.