Hotel O G K Palace

Rating : 1 - Very Poor. It is shame on OYO to enrol such hotels in their list which fights with customer because hotel tariff was not increased by OYO during the season & thus making guest feel like He has made a crime by booking with OYO online. Also it’s shame on OYO staff on duty who were unable to help their customer in this situation. 1st OYO Rep, a lady after hearing the problem said that she will try to shift me to another hotel as G K Palace manager is asking for too much extra money from OYO. But she didn’t follow up inspite of me waiting for approx two hours. Then 2nd Gentleman from OYO said that he will find out what can be done & disconnected without any follow up. 3rd OYO staff seemed clueless and without understanding the problem started asking unnecessary questions like it was my fault to book with OYO online. Finally, after giving up hopes from OYO I negotiated with Property manager and negotiated to give away one room (kept only 3 rooms whereas had booked for 4 rooms) & additionally paid 1200/-. This was horrific experience & due to stubborn behaviour of hotel manager, wanted to call local police to sort the problem out but my team members advised against it as to enjoy our trip instead of involving in police case. Me, my family and friends are shocked with this experience and would never use OYO in future.

Worst. We booked it on Oyo app and after reaching the place, hotel demanded more money saying Oyo publishing wrong rates on their app. No one to receive at front desk, AC doesn't work (we booked 5 rooms and same in all). Even other customers came out of rooms searching for a responsible guy to get the AC on. Fans don't move at all. Horrible, don't even think about booking this