Itsy Hotels Coastal Grand Sathyam

I stayed in this hotel when it was know as Hotel sathyam by coastal grand. Stay was wonderful.....staffs and service was too good. Loved it.....

Complaint about Unsatisfactory Experience at Your Hotel Dear Manager/Hotel Management, I am writing to express my utmost disappointment and dissatisfaction with the experience I recently had during my stay at your hotel. Unfortunately, the overall quality of service and the condition of the facilities were far from satisfactory, and I feel compelled to bring these issues to your attention. First and foremost, upon arrival at the hotel, my party and I were greeted by an unpleasant combination of traffic, noise, and pollution at the entrance. The location of the hotel on a busy road created an unpleasant atmosphere from the very start. To add to our dismay, we discovered that there were no rooms available on the ground floor, which posed a significant inconvenience for our group of four senior citizens. Moreover, the absence of a lift exacerbated the situation, as we were forced to climb up the stairs to the second floor, causing considerable discomfort and fatigue. Upon entering the rooms, we were appalled by the cramped space and the overwhelming stench that permeated the air. The congestion in the rooms made it challenging to move around comfortably, further impeding our ability to relax and enjoy our stay. Additionally, the bathroom in one of the rooms had a leaking issue, which resulted in constant water puddles and added to the overall unpleasantness of the experience. Furthermore, the bathroom door in the same room was faulty and did not close properly, compromising our privacy and raising concerns about security. The level of service we received from both the reception staff and the room service personnel was severely lacking. The reception staff appeared disinterested and unhelpful when addressing our concerns and failed to provide the level of assistance and professionalism one would expect. Moreover, the room service was slow and inefficient, leaving us feeling neglected and dissatisfied with the overall experience. In light of the aforementioned issues, I am requesting the following actions to address and rectify the situation: 1. Immediate investigation and resolution of the water leakage and bathroom door malfunction in the assigned room. 2. Proper maintenance and cleanliness of the rooms, ensuring the elimination of the unpleasant smell. 3. A thorough evaluation of the reception and room service staff, emphasizing the importance of professionalism, attentiveness, and promptness. 4. Consideration of additional options, such as ground floor rooms or alternative accommodations, to better accommodate senior citizens or individuals with mobility constraints. 5. Taking appropriate measures to mitigate the impact of traffic, noise, and pollution at the hotel entrance, in order to enhance the overall guest experience. I trust that you will treat this matter with the urgency and seriousness it deserves. As a loyal customer, I had expected a comfortable and pleasant stay at your hotel, and I am disappointed that my experience fell far short of these expectations. I believe that prompt and effective action taken by your management will not only rectify the issues I encountered but also contribute to the improvement of your hotel's reputation and service standards. I kindly request a response to this complaint within [specify a reasonable timeframe] to ensure that appropriate measures are taken. Thank you for your attention to this matter, and I hope for a swift resolution. Anticipate prompt response! Shashi Vashistha & Family