Mango Tree Courtyard | Heritage Boutique Stays

One of the best experience, I didn't feel unsafe at all. The staff were courteous and smiling always. Food was amazing, light usage of spices, less oil used (I must say fresh and healthy food) While booking the stay I selected wrong dates, but the front desk manager helped me go through the process and showed me room options that I can go for, frankly all the rooms were amazing. I selected the best for myself at a decent price. Being a solo traveler I look for quite places with less traffic noise ( though the hotel is in the city but I did not hear traffic noises) that is because there set up is fantastic. I surely be visiting you again!! Thank you for the an excellent service 😇 Regards, Ritika

This has been one of my worst experience ever staying at a hotel and I am well travelled across the world. The hotel did not have water in the bathroom for 2 days out of the 3 that I stayed with family. They had some problem with the motor and when it was working, none of the employees were willing to switch it on to fill up the tank. I had to personally go searching for staff in the hotel and for the most part, they were missing. I personally complained to the owner but she did not have the decency to call back with a resolution. BTW, the owner stays in the premises I believe with all the amenities. The pics uploaded on the travel sites and apps are misleading. The property needs serious renovation. Paint is chipping and furniture is old and dirty. I saw one of the guests almost toppling over from a chair and another guest complained about the same problem. Some of the lights in my room were blinking. I had booked 3 rooms. TV didn't work in 2 rooms. Ac did not work in 1 room. They only have Netflix on offer. There is no room service. You have to go down to the dining room every time. Day 1- I ordered dinner and checked in 2 hours later on the status. The person at the other end had forgotten about my order and kept on checking if I had actually booked dinner. It took them another hour to get dinner ready. The options for breakfast and dinner are very few. We literally ended up having the same food for the 3 days we stayed there. The servings of food were so small that most of the time, few people in my family of 7 did not get servings. Everything comes in small bowls. It seems the staff has been given instructions to scrounge on food, water, electricity. We had to remind multiple times to place enough cutlery, water etc on the dining table. Water taste is horrible. They could have kept bottled water in the room instead of water in old whiskey and wine bottles. When you are paying Rs.5500 for a room (comparable to 4/5 star rates) you expect basic toiletries in the bathroom like brush, toothpaste etc. Which were missing. The place does not have any generator backup and experiences frequent power cuts. The staff does not bother to clean the room. Have to remind them. Water, coffee, tea etc in the room does not get replenished. Even after reminding, they bring one bottle of water in a room with 2/3 occupants. While checking out, I again pointed out the issues to the manager. But he was willing to acknowledge the lack of water issue. He refused to acknowledge that there's any other issue in the property. He was also reluctant to give me a proper GST invoice although the amount charged by him included tax. Finally he gave me the bill when I insisted for it. Overall, this place is one of the most unprofessionally run establishments I have stayed so far and would never recommend this property to anyone.