Native Hotel By Heda Hospitality

I stayed in this Hotel between 6-8 October 2023. Two Nights. The Hygiene is good, the room is spacious, neat and tidy. The Breakfast spread was good. Though the hotel was good, there are several flip sides which are mainly with the concerned manpower. The focus has changed and I can find lot of distraction and lack of co-ordination from the management to be a good hotel though the facilities, investments and intentions are good. Flip Sides: 1. Drinking water is provided in a jug and that too only once a day. Mineral Water is not available even on payment. I requested several times, hotel said it is chargeable which was accepted. The Mineral Water (or) even Normal Water was not given. 2 Poor Room Service. There are no manpower who could be contacted. The reception, room service does not respond calls. They assure to send person, however no one turns up. There seems to be room boys wandering here and there and no one appears to attend guests. 3. There is no fan in the room. The AC operates at a set temperature which becomes colder and insufficient when temperature is increased. The temperature is uneven as the room is large without a fan which is power wastage for the hotel. 4. The flush in closet is electronic and does not operate properly. We had to push both the buttons to operate the flush and it takes time. If one button is pressed, insufficient water is flowing and there is no way to stop it. 5. All the switches are electronic and shabbily arranged. It is so painful to switch-off lights. To switch on, I had to go to every switch to find out the apt switch. To make the room look modern, electronic switches were installed and it became a havoc. 6. There is no window and as such there is no chance of fresh air entering the room. 7. The breakfast had excessive salt in all the items for the two days. There is no one to check food for salt and taste. 8. The Vegetables served in the breakfast were of excessive oil and was dripping. Here also, there is no one to control the process quality and presentation. 9. The presentation of breakfast items were poor. The arrangement was not proper and had to search for things. 10. The live counter took so much time to make omelette. The dosa was average. 11. Salt everywhere, in Chutney, Sambhar, Bhaji, Gravy and this becomes a priority to control immediately. 12. Overall taste is bad and needs lot of improvement.

Had lunch at the hotel restaurant. We were given absolutely fantastic personalised service by Ms. Sufiyan right from the start by warmly welcoming us on our arrival and carried it through with her personal attention till we left the place. The food was served quickly and was of top quality both in terms of taste and its tarrif.