OYO 4679 Hotel Shantila Inn

Location was not shared properly both by oyo and the hotel, I called up several times from the railway station but the manager of the hotel ( to whom I had asked to share the location details one day prior to leaving for Allahabad did not provide any details ) did not respond , hotel staff was not receptive, the deluxe room had no intercom so for even getting towel , soap, etc each time we had to go to the ground floor from second floor, the TV in the room was not working owing to non-recharge, there was no water running in the washroom and despite telling it to the reception no arrangements were made and I had to leave without bathing.... The ac was not running properly .... When the water supply got restored in the evening when we came back to the room, it was piping hot and could not be used. Earlier even before checking in the room, the person at the reception insisted for INR 400 as 30% early check in amount ( even though full payment for the day was already made) , but when we gave the card it was not accepted as only cash was demanded. The almirah provided in the room did not open and close properly.... We checked in on 22-05-2023 around 7:30 am and checked out the same day around 7:20 pm . When we checked out the, manager ( Vikas) was present and got dumbfounded on our complaints as he cross checked with his staff on the same in front of ourselves.Thereafter shamefully still he demanded INR 400 and told that his staff do not have know how to take payment via card so we're demanding cash. 30% of 1163 makes it INR 349 only so why is he demanding INR 400 - he had no answer for the same, We paid INR 350 and left the hotel in utter disgust. Earlier in the evening we spoke on our unpleasant experience at the hotel with one Charanjeet at Oyo customer care but despite giving compendious details to him for over half an hour it was exasperating to continue talking to him. All in all it was an utterly horrendous experience for us all around. We want to be compensated by OYO for this utterly horrendous experience

Very bad experience don't go with photos or on call room details ..ac broken ..chipped wall ..no tv functioning ...bad smell of attached washroom ...first check the room condition then do the bill payment .