Patang Residency

My recent stay at Patang Residency Saputara was marred not only by a malfunctioning air conditioning unit but also by an unprofessional encounter with the manager, adding another layer to my disappointment. Despite multiple attempts to repair the persistently faulty AC in my Premium Lake Facing Room, the issue persisted, limiting its functionality to a mere 40 minutes. This ongoing inconvenience significantly detracted from the quality of my two-night stay. Compounding my dissatisfaction, the manager's response to my concerns was shockingly unprofessional. Instead of addressing the issues with the necessary urgency and professionalism, their demeanor and handling of the situation fell far below the expected standards. This unprofessionalism further intensified my frustration and cast a shadow over what was supposed to be a pleasant stay. I had expected a higher level of service and accountability from the management of a hotel that positions itself as a premium establishment. Regrettably, my experience with both the faulty amenities and unprofessional management has left me deeply dissatisfied. I feel compelled to share this comprehensive feedback as a cautionary tale for potential guests. Patang Residency Saputara's failure to address not only technical issues but also to handle them professionally reflects poorly on the overall quality of service. My sincere hope is that this review prompts necessary improvements for the benefit of future guests.

Unprofessional staff and worst experience . Upon requesting to change my accommodation dates, they denied and charged me extra which were not justified in the bill and MMT. Have wasted 20k on booking with no response to my request. Waste of time, money and energy!!!!!