Ramada by Wyndham Alleppey

All are excellent 1. Location 2. Lake view 3. Hotel had its shikara points/ ride 4. Indoor /outdoor sport activities for children's also 5. Food includes most of the varieties 6. Hospitality 7. Gym/spa/pool/ yoga. Worth staying

The best experience in this hotel was the checking out process, which I was looking forward to from 5 minutes after we checked in. Out of all the hotels that we have been to during this trip, this experience has been the worst in terms of hospitality, service, organization, as well as overall upkeep of the building, where there are pieces of carpet sticking out and uneven tiles all over the place. Its a shame that they call this place a 5 star hotel, where I have seen 3 star hotels with better quality of experience. Starting off with the check in, rather than being a relaxed welcome, it felt like a rushed process to get us out of the reception area so the front desk can go back to doing nothing. As our luggage was unloaded into the reception area and we were ready to go to our room, we were told that the luggage will meet us there in 5-10 minutes. Our luggage arrived however 1 piece of baggage was missing, to which we thought maybe it was being kept behind front desk since there wasn't enough space on the cart. When we went down to go to our car, we saw our bag sitting in the middle of the reception area, with no care from the front desk, who were unaware that there was a random piece of luggage sitting in their area. The room only had 2 bath towels, no hand towels, or wash cloths or even a bath math. After we requested the towels the first time, we waited about 25 minutes and called back, to which they told me " Sir, you didn't request it" so I requested again, and it came 35 minutes later. The room was also in the very corner of the hotel, and was more of a store room looking at the size of it. Travelling with 3 people, the baggage didn't have enough space in the room let alone having an extra bed for a third person. After we talked to our booking person, and they said they will contact the manager and to sit tight as they get us a bigger room. Again we waited about 45 minutes for them to come and show us the new room, which we took right away. I do have some praise for this place, the food was good, thats about it. The service of the waiters was slow, and they never seemed to pay attention to us, we were 3 out of 6 total people sitting in the buffet area. The rooftop lounge was good, the best part about THAT was the live singer. Breakfast the next day was a disaster. It seemed like there was a conference there and everyone from the conference happened to join at once. There weren't enough tables to seat everyone, so there were people standing around the buffet area and eating. There wasn't space to walk and the food was ALWAYS out, with no rush to refill the food. The live food station, serving omelets and dosas, took about 20 minutes to make 1 omelet, with multiple peoples orders being forgotten or given to others. Again, no organization of any sort. The working staff seemed confused and anxious at the influx of information coming to them and everyone trying to order. So after a very short breakfast, we rushed to our rooms, packed our bags, and didn't call a luggage man because we wanted to get out as fast as possible. Definitely will be letting the tour organizer know not to let other clients come here, to save the tour organizers name.