RBS HOTEL AND LAWN

Pathetic experience. Firstly this location is on highway, 10 kms from the city. Not much options to commute. Only e-rickshaws available which takes more time and money to reach the city. Speaking of the rooms and services - right before check in, I asked if TV and phone were working to which they said yes. The moment I checked into the room, we were told that due to ongoing construction, TV and phone lines are not working. Either walk to the reception or call on personal number for any service. Rooms size was just ok but the walls were all damped. Their toilet seats were broken, shower broken, geyser doesn't work, TV doesn't work, intercom doesn't work. For every little thing, I had to walk to the reception. Despite that their response was very slow and they even ignored the guests. They didn't have restaurant but only kitchen so had to order at room only. Had a terrible stay. Had planned a 3 nights stay but after this experience to change the hotel in a day. This wasted one day of my vacation. They didn't even apologize for all this, infact they had the audacity to demand the late check-out charges. Very disappointing experience.