Samskara Resort & Spa, Jaipur

The attitude of people at property is of concern especially when they know they are in hospitality sector. Coming to location of the place, it is really in outskirts of city and the turn to reach resort is without any lights and worse the road is also not there. Professional photography surely make the view better however the actual way to reach the resort doesn't feel safe. The only thing they were decent were in the Restaurant where they made us feel bit valued other than that the ATTITUDE of people were below the belt. The rooms showed largely broken walls from many places and worse the ventilation fans of washroom were not working. This surely will make anyone's trip not worth it. The only thing which good was the garden area which was maintained with densely amla plantation. I will never visit them again and dont recommend it to anyone.

Hi, I hope this email finds you well. I am writing to express my deep disappointment and concern regarding my recent experience with your hotel property. I had a reservation for Samskara Resort for date 25th December 2023, but unfortunately, I was compelled to cancel my stay due to several issues that I found unacceptable. The sewage at property was not treated well. It was unclean and stinky all over. It was so unpleasant that we couldn’t stand there for long and decided to leave from the property. Upon entering the hotel, I was immediately greeted by an unpleasant odor that permeated the lobby and surrounding areas. The overall cleanliness of the premises was subpar, with visible signs of neglect in various areas. This significantly impacted my confidence in the hygiene standards of your establishment. The walls of the room were wet and had a damped smell all around. Moreover, I encountered a level of rudeness from your staff that was entirely unexpected and unwarranted. I believe that the way customers are treated reflects directly on the reputation of the hotel, and unfortunately, this experience left much to be desired. Further, I expected the deluxe room I booked. Rather they offered us the Kothi room which was a very standard room in a terrible condition. On arguing about it, the staff mocked us for booking through third party i.e. agoda and told us that third party like agoda makes fool of people like us. The property has inaccurate website description on agoda which is clearly visible in the photos I have attached. Additionally, I would like to bring to your attention the stark disparity between the resort's advertised features on your website and the reality I encountered. The website portrayed a luxurious 5-star experience, but the actual conditions I witnessed resembled more of a 2-star property. The amenities and services fell significantly short of the promised standards, contributing further to my disappointment. It is crucial for the accurate representation of your resort online to align with the on-site experience to maintain trust with your potential guests. I trust that you will address these discrepancies and take steps to rectify the issues I've highlighted. Given the circumstances, I chose not to check in and instead sought alternative accommodation elsewhere. I understand that challenges may arise in the hospitality industry, but the issues I encountered were beyond what I consider acceptable. I believe in providing constructive feedback, and I hope that you take my concerns seriously. I urge you to address these issues promptly to ensure a more positive experience for future guests. I would like to have a full refund of this reservation. I look forward to hearing from you regarding the steps you plan to take to improve the quality of service at your property. Address of property: Samskara Resort Narayan-Y-Block, Jaisinghpura, Peepla Bharatsingh, Bhankrota, Rajasthan 302029, India Sincerely, Gouri Garg