Springdale Heritage

Location is far from the Periyar Boating place. Currently staying in the property because we seem to have no choice because we have paid out right. We have 2 rooms (306 & 307). Room 307 has no hot water. The staff promised to provide hot water buckets because their technician was not available but we never received the hot water buckets despite reminders. Rooms allotted without checking. We has to ask for towels which was provided after a wait of over 30 mins and a few reminders. The rooms also need a maintenance check. The bathroom has no ventilation for steam to evaporate hence making it claustrophobic. All in all very disappointed with the experience.

We stayed there over the Diwali weekend. We had to book 2 royal suites since all other rooms were booked, but got it at a very reasonable 5800/room/night (incl breakfast and all taxes). The location is underwhelming initially as it is just 100 mt down a bylane off the main market area. But the backside of the property is right against the periyar river and frankly there was absolutely no market noise once inside the property itself. At check in, we were informed that the swimming pool wasn't operational, but would be ready for use the next morning. This was very disappointing because one of the reasons we chose this place over another couple of options was the swimming pool itself. Nevertheless, we decided to keep swimming for the next day. The rooms were huge! The suite consisted of a large hall and an even larger bedroom. The bathroom connected to the bedroom was clean and again spacious. Both the hall and the bedroom had large French windows opening into a little garden by the river. High hedging around the garden ensures privacy. However, the room became a bit frustrating as only 2 plug points worked properly, with the remaining 5-6 either not working entirely or suffering from loose connections. Also, there was no smaller window facing the garden, and the windows on the other side had no mesh on them so we couldn't leave them open. The property itself is well laid out and appears to be an old tea estate that has been converted. There is a games room with carrom, TT, pool, foosball and chess, but most of the equipment was in a rather dilapidated state. The spa advertised on their website has apparently been shut for the last 3-4 years with no intention of reopening any time soon. The swimming pool remained non-operational for the rest of our stay (2 nights, 3 days). A small gym with bare minimum equipment is situated near the pool. There is also a namesake curio shop with a grand total of 10-15 dusty items on sale. Dinner options included a buffet (800/head), or a-La carte from the buffet options. The food quality was good but service can improve. The reusable glass water bottles in the rooms and the restaurant are in desperate need for replacement as the metal caps have rusted on the inside and the rust ends up sticking to the rim of the bottle. All in all, a slightly underwhelming stay as we felt let down by the swimming pool fiasco. Also from that, the entire place seemed slightly run down and could use a shake up to justify the excellent property.