Tu Casa

I'm disappointed to report that our resort booking experience was rather challenging. Despite our best efforts, gaining access to the property proved impossible due to unresponsive staff. Unfortunately, our queries to the Makemytrip team went unanswered, leaving us feeling unsupported. Our communication with the staff over the phone was met with a lack of cooperation and an unpleasant attitude. Notably, even when attempting to reach out through the Makemytrip team, they were unable to establish contact with the on-site staff, raising serious concerns about the reliability of the booking service. Additionally, the property, initially advertised as a resort, turned out to be more of a homestay with limited amenities. This stark contrast between the advertised description and the actual offerings was disheartening. Going forward, we hope such discrepancies can be avoided to maintain trust with customers of MakeMyTrip. I kindly request that this feedback be taken constructively, and I would appreciate a full refund since we did not even check in due to the pre-check-in responses mirroring those of a standard hotel. Please be aware that our vacation was intended for relaxation, and the poor property conditions coupled with the rude behavior of the hotel staff added unnecessary stress to our plans. Your attention to these concerns is greatly appreciated, and we hope for a swift resolution.

Very professional staff. Booked a suite room, which was very comfortable for five people. The view from the room was just awesome. The complementary breakfast was okay. Overall a safe and satisfied stay.