Velvet Clarks Exotica Zirakpur

The food is really good, the ambience of the restaurant is very nice so dose the the behaviour of staffs in the restaurant. However, the management need to worknon the room service area, the service in the room is pretty slow and the cafeteria needs to be improved with a bit quicker service. Problem starts if there is any marriage party or any reception which we have faced. Since the number of staff remains the same they have compromised with our services, leading to following issues we have faced - 1. Cold tea served every time in the room 2. Pungent odor inside the room as soon as we checked in. The check-in time is at 12 noon and we checked in at around 4 pm so they got plenty of time to clean our rooms, which they completely overlooked. After checking in; I had to call the maintenance for a room freshner 3. The TV was not strating every time we switch it off and staff were coming one by one on our calls; to check the issues being completely obviously to it. One of the staff casually told me the TV is not working because "the TATA SKY subscription payment is due," I still have no idea why he told me that. After being completely denied from watching TV for nearly 24 hours, I lodged 4th complaint with the maintenance desk. Lastely Mr.Sanjay Pratap Singh, the Honorable night manager came to our rescue, he aptly fixed the issue with the TV, gave us instructions and also his number if anything goes wrong. Only one person apart from the restaurant staff, who sreemed to be caring. 4. The biggest drama happened when we ordered food at our room as I was not-well. We have ordered 3 soups, one plate rice, and a Chicken curry. The guy who delivered the food, first came with the soupe, my mother requested a pouch of salt for the rice and chicken curry, the guy completely misunderstood that and left by pointing towards the pouch of salt that was served with the soupe; if he was not clear what the guest was saying he would have asked twice. However, they were kind enough to give us a few pouch of salt when I complained at their help desk. 5. Their maintenance team didn't changed the towels and didn't even bothered to clean the room properly, when we requested for the same while handing them our room keys, before going out for sight-seeing. 7. All the staff where busy with the banquet and didn't even paid heed to our request. The cafeteria being the worst, in the morning of 27.01.204, when they were taking long enough to get our coffee served, my borther complained to a young lady in the cafeteria, but she not even bothered to answer properly and left after speaking to the people with marriage party. You need to have a deep pockets to get your voice heard. The hotel is good for holding marriages and business parties but not for someone looking for a normal stay with his family. Arrogant people says SORRY, but just as formality - the Management is the perfect example of that. Not visiting not recommending!