WelcomHeritage Ayatana Ooty

Thanks to aayatana for a wonderful family stay they ensured for us. We had a pleasant experience staying at this amazing property. The property is located in deep natural beauty of tea estates and gave us unique experience!! It is very well maintained, comfortable. Staff is very polite, prompt and gave an exceptional service to make our stay comfortable. Food is delicious and all the meals served were yumm. I would surely recommend my friends to visit and enjoy the real Ooty there!! There are activities for kids too for good tine pass and fun.

I would want to break this review down for the 3 star rating which i consider is Good. 1. First star goes for there service , staff was really amazing and very helpful, receptionist suresh was very kind. May it is room service or service in the restaurant, they have excellent staff who are very nice people. 2.second star goes for there rooms , very well designed cottages. Very clean , they have a smart TV which is a plus . The view was also really good. 3. Third star goes to the taste of food which I really liked , although they can definitely improve on the menu. Taste wise they have done a good job. Now the reason for cutting down the two stars…(please note before you book) 1. Do not book this location if you want to use the SPA and want to have a staycation setup , although there website says Ayatana resort & Spa , this place does not have a spa and you will be disappointed if you are planning a staycation 2. Yes they have a fireplace inside your room or they do arrange private bon fire behind your room(balcony) , but they charge a whooping 1500/-rs plus tax for it and the wood logs they get doesn’t last for more than 20 mins , this has to change. The room charges are expensive and this extra charge for a bon fire of 30 mins is a disappointment again. 3. If you have bought dinner buffet , please note that you will not be allowed to carry your food to your room. Let’s say you have a group of friends who plan to party late and eat late after a drink , well there restaurant closes at 10:30pm , dinner won’t be served after that and yes if you plan to serve your food to a plate and take it to your room and have it later , well it’s not allowed (not sure why they have this , while the big guns like taj or hyatt allow this ) 4. Yes, this place has a very serene vibe however this place is bit far from Ooty. And DO NOT , DO NOT step out during the night trusting google maps because the map does not recognise the right route and you will be lost. The place is very remote and you will be lost in a remote area. Absolutely doesn’t feel safe. The resort does not have any signboards to guide you , not sure why a resort of a such big chain does not have sign boards or advertisement boards to guide and show the remaining distance. 5. No much activities if you are planning a staycation, resorts or home stays around the same area are offering a lot of activities. This resort only has archery and a rope activity for kids nothing else to do 6. Taking of one star for the room as a heater is definitely recommended, the rooms get freezing cold because of the granite and the sheet roofing. So a heater is needed