WelcomHeritage Bal Samand Lake Palace

Such a disappointment, a beautiful heritage site, beautiful environment, and then amazing lake and amazing rooms. Sadly, I was furious and disappointed throughout this day, because first of all. The location on Google what’s wrong therefore, I had to pay extra for my card to reach the location and figure it out. I think that there was no number that I could reach. When I was doing my booking, I do that through the phone through the website of heritage stays and I did and I was confirmed my booking when I reached my booking wasn’t there and I had to wait until they figured it out. Adding to that on the phone, I was told a price that was not the same. When I reached the hotel, which made me extremely furious for the service I was met with. They still did not give anything in advance, and they increase the price by a huge amount, which I did not know about, and was not told once I reach the nor during my stay. Extremely disappointed I’m so sad that I had to pay a lot of money and be the sad and furious at the end of my stay after seeing such a beautiful place should be kept and well taken off and communication should be much clearer

1. The location of the property and the property itself are great.Their restaurant staff was very hospitable. These are the only good things about this property. 2. Their remaining staff was pathetic. Around 2am, my daughter woke up crying for milk. I called the reception twice, but no one picked the call. I tried calling them again around 5am with no luck. I went downstairs and called for help, but no one turned up. I went out of the building, but it was all dark (there is no street lighting in the property), so I had to return to my room, because it was risky to go to the reception area, which is almost 500m from the palace building. I had to call them again at 6am and someone picked the call and I placed the order for milk. 3. The area of the property is huge and no one gave us the property tour. We had no clue who and where to reach out, in the situation mentioned above. 4. The lighting in the room was haunting us. 5. We get 4-5 options only in the breakfast buffet which mainly includes parantha, bread butter, idli, dosa and one any random item. They do not have the option for lunch and dinner buffet. 6. I paid INR 65K+ for 2 days to stay in the Maharani suite of this property. When I inquired about the horse cart, I was told that I will have to pay INR 5K+ taxes for the same. I would also like to highlight that they charged INR 3K+taxes for the birthday cake (and some balloons), while Aurika Udaipur did not charge a penny for the birthday cake. It is important to note here that we celebrated my daughter's birthday in this property. It demonstrates the poor customer obsession of the management. 7. Overall experience is not that great. The only saviour was the property. If I pay 50% of what I had paid, I would be satisfied with the kind of services we received.