Albani Hotel Roma

Very noisy and poor sound proofing. Our room is opposite a busy street, I can hear the traffic. I can also hear guests in other parts of the hotel talking. Like other reviews staff are friendly. It’s really a place for last minute travellers who have nowhere else to go or locals. The 4* rating is a bit odd, more of a 3* in my opinion, decor and facilities are dated, even for Rome. Sep 11, 2023: I went out for the day and when I came back the room to my door had been wedged open for the whole world to see. Luckily our valuable belongings were locked in the suitcase, and I had my passport on my person, while it was probably an accident by the cleaner, I don’t expect this level of carelessness for a supposedly 5* hotel. It leaves a real feeling of discomfort for your guests, as they don’t feel like their room is properly being secured. The wide-open door also attracts insects and mosquitoes to the room, not a nice feeling at all. Anytime you have an issue they don’t resolve it, either trying to pass you on to someone else. House cleaning accidentally took our travel mug to the kitchen. It looks nothing like any cup in the hotel. The items remained missing for several days to check out with no aim or effort made to recover it. At checkout we were being over charged for breakfast. Only 3 people had breakfast we were charged for 4. After we told them this, they argued with us. After paying for 9 nights and city tax, I can assure you we are not trying to bump you guys for a 15€ breakfast. There is a reason we only had breakfast once, it’s not good. They also have a poor control system to account for who ate breakfast. She showed us a slip of paper claiming we had signed it. We didn’t sign anything at breakfast only indicated our room numbers verbally, we were clearly only three people sitting down in the restaurant. The restaurant manager needs to pay more attention and if your control system is to have the guests sign the manager shouldn’t be signing on our behalf. Better training needed all around. A silver lining is that we had a bed to sleep and the hop off hop on recommendation was good which saved this a from a 1*, they are more eager with these recommendations due to commission.