Alfama - Lisbon Lounge Suites

Firstly, it’s false advertised as being a 3 stars hotel, as per the establishment’s manager (Alexandra) this is NOT a 3 stars hotel so they don’t have to offer the minimum of service that 3 star hotels have to offer. We paid for a twin room, for 2 nights, at a falsely advertised 3 stars hotel. Silly of me expecting to get a clean room with a functional shower. As per the pictures I took, the walls were mouldy and the room was very damp. The shower drain was clogged so we couldn’t have a proper shower. When I informed the reception, the receptionist, Isabel (the brunette) moved us to an apartment to stay overnight as a temporary solution, and I thank her for that, she is the only reasonable person with a sense of what hospitality industry means. The next morning the other receptionist - Isabella (the blonde) made a big fuss saying that the room is perfectly fine and that the shower has been fixed and that we should immediately move our bags at 8:30 am. She also made it clear that I should be thankful that I got to stay for free in one of the apartments, which wasn’t for free, because I paid for a clean functional room, which I didn’t get to start with. Isabella’s attitude was even worse than the state of the room. She happily ruined our day. It was useless for me to complain about the poor conditions of the room, to her and also her manager (Alexandra) because their attitude was awful, extremely rude. I ended up paying an extra 48 euros for a so called upgrade just because I wanted a clean room without damp and mouldy walls and an apartment was the only room available. We’ve spent 2 nights there, we paid 280 euros, we moved our bags up and down the stairs and kept them in the boiler room (that is where the store your luggage) because we had to move 3 times. They are falsely advertising the rooms and the apartments, and when you want to address the issue, they treat you like you are a freeloader. After reading their bad reviews, I can see that this is common practice for this so called hotel, and absolutely no one takes any actions. It is a rip off and the service they offer is absolutely disgusting! After seeing the mouldy walls, there was no surprise that I had to carry the hair dryer, the iron and the ironing board up and down the stairs, because as the manager says proudly “this is not a 3 stars hotel and we are not responsible to offer you a good service”. I wish I would’ve read the bad reviews before checking in.

Great location and the staff are super helpful. The rooms are decent (a little worn down) and the bed is quite firm. The one downside is that the tram runs down the street in front of the hotel and goes by frequently and is quite loud.