Alisa Hotel & Spa

Very beautiful accommodation with courteous staffers, always willing to offer assistance. They arranged airport pickup and their lounge at the airport is quite lovely too. Neat swimming pool/area, terrace, games, fine dining with variety of meals at the breakfast buffet. Internet was high-speed and the walkways, sparkling. Great hospitality

I firmly believe that a hotel will either make or break a vacation. Alisa Hotel North Ridge lists 'luxury accommodation' in its details and I can attest that is the furthest thing from the truth. Upon my arrival I am made aware there is not an operational elevator and my luggage had to be lugged upstairs. Heritage- My room is outfitted in an outdated and dirty red carpet with visible dirty marks. The bathroom floor is also dirty as well as the sink. My shower had hot water however it was not draining. I'll say more about the bathroom later. Although my room and bathroom were large, it is still a dirty room. The a/c blew cold which I was thankful for. In the morning, I noted that my shower had hot water upon my arrival, however that was the first and last time with hot water. The shower is still not draining properly. Upon calling the front desk to get this issue fixed, the staff moved around in the bathroom for two minutes then told me the hot water was back on and draining, not true might I add. My host (who booked the room) was able to get me moved to the Landmark and I was thankful. When room was changed, my luggage was left out by receptionist desk for hours and not placed in storage or the new room. When I brought this up to the staff, they were rude, unhelpful and argumentative. Again, I am on the 2nd floor as the elevator is not operational. Although this room is smaller, the dreadful dirty red carpet is missing. The shower has hot water and drains. Oddly there is a high step-up to get in and out of the shower, safety hazard. The shower door is flimsy and has an opening in the panel which allows water to pool on the ground. No bath rug provided. While sleeping someone tried to violently break into my room but I had both locks. When I checked the door the bottom lock was unlocked and the top lock was disturbed from the force or pushing my door. When I called the front desk to inform of someone trying to break into my room I am told the housekeeping stated I called for new towels. I did not. As I just been in the new room for a few hours. Very disturbing and at this point I just want this trip to be over with. When I brought the pooling water after showers to the attention of the housekeeper he stated "you have the shower pressure too high." This makes zero sense as the shower door is faulty. On another day, I left my room to get breakfast and returned for a nap. Again, someone tried to violently open my door. Housekeeping already went to my room, so what could this be about? By the time I jumped out of the bed they were gone. Again, very disturbing. The breakfast buffet had several items to pick from, fresh juices and detox water. The restaurant staff could be friendlier and more hospitable. At different times while still eating, someone came to clear my plate. I had to inform them that I was in fact still eating and did not approve of my food being removed from me. I have not experience this before in my travels. The main hotel appears to be the "luxury" part of the hotel. The staff present more professionally and the overall aesthetics is modern and sophisticated. All in all, this was a very stressful stay at this hotel and made my trip very unpleasant and at times scary. I would not recommend this hotel to anyone who is looking for a place to rest while enjoying nearby activities or business.