Aloft Buffalo Airport

Nice, clean and quiet. Bed was a little to hard for my taste but was still very nice. Would definitely stay there again. Our shuttle drive was excellent. Wife forgot our trip folder in our jeep and he turned right around quickly and took us back. Very polite and respectful.

Stayed at this hotel twice in a 10 day period. The apathetic front desk staff was a clear indication of the state of the property and customer service. Both days no hot water either day or night. We let it run as directed and it never got warmer than cool tepid (60 at best). The sink water same - not even warm. The towels were like sand paper. Skin turned red after using wash cloth it was so rough. The 2nd night was worse than first. Other than the beds, the room had not been cleaned or serviced and when I approached the front desk and the man was completely apathetic and mumbled that they were out of coffee. Sir I just told you there were dirty towels, trash and all the other stuff in room was empty but your comment is we are out of coffee? Room didn’t have hand soap or anything - looks like house keepers just made bed and left. The coffee maker had a moldy used coffee pod in it and everything thing else was empty. (Don’t say you have a service if you don’t intend on providing it). Refrigerator had someone’s salad leftover. The morning check out was just as indifferent. I mentioned the state of the room and lack of clean towels, supplies etc. she didn’t say a word and kept typing on her phone. Not even a “do you want a receipt”. Nothing — she took keys and put her head down on phone again. thankfully we each had our own towel and this was last day of trip, because we would have had to move hotels with this type of situation. Aloft is usually a good experience. This location is the EXCEPTION to the rule and I would not recommend using this location. There are 4 Marriott properties in this airport location - select one of the others. The location is good but for 170.00 a night I expect clean room, towels, no one’s trash, coffee service, hot water and a little bit of caring when those standards are not met.