Aranta Suvarnabhumi

Wonderful Hotel 15 minutes from the airport. (100 baht a person.) Beautiful rooms with a balcony over looking the swimming pool. Superb bed and full walk-in shower. We had dinner next to a small chanel which was very nice. Great helpful staff. This was our 2nd time we've stayed there and a unbeatable price for the Room. It was $35 dollars and we got a one time $15 discount from Expedia on booking through them!

Out of the 4 hotels we stayed in and booked through Agoda while in Thailand, the Aranta Hotel was the worst. Thankfully we only stayed one night. We had to change rooms twice. The first room was very run down, and looked nothing like the photos on the website. Come to find out, they put us in the old part of the hotel that had not been renovated. We were moved to the renovated building which was much better... for about 20 minutes.  Once we were in the 2nd room and about to get settled in, I go to the bathroom and there is water dripping from the ceiling. I assume from the air conditioning unit. So again we have to contact the front desk to complain. This time they tell us we can move to the room next door. So the staff person let's us check out that room. And we asked if we could wait a few minutes to let the air conditioning run to cool down the room and make sure that one wasn't leaking too. He tells us that's fine and he'll be back in about 10 minutes. So we wait and he comes back and checks the room. And I follow him to check for myself. He then gets on the phone in the room and I assumed it was to call down to the front desk to let them know everything was good. So I went back to the other room to wait on him to confirm everything was ok and give us the key to the 3rd room. He never comes. So we call the front desk AGAIN!! And we are told he thought we decided not to move. What!... with a leaking air conditioning unit and water all over the floor!... why would we choose to stay in that room? And why would the hotel even let us stay in that room? What sense does that make? So we finally get the key to the 3rd room and move our things. By this time it's 11pm and we haven't eaten since early afternoon because was were traveling all day. According to the restaurant flyer in the room, it's open until 12am. So we call to try to order some food. And are told their closed. No explanation as to why. So then we ask is their a microwave we can use. No, no microwave. We ended up just eating some snack foods we had with us and going to bed. Breakfast the next morning was cold. But what was the most frustrating part was how unhelpful the staff was. They acted so put out when asked questions.  Both the evening staff and morning staff were rude. I wouldn't recommend this place to anyone.