Athenian Residences

We booked this room for two nights based on the great reviews and pictures, but we soon discovered the photos and description on the website were not entirely accurate. The location was great, right next to lots of restaurants, but there was a lot of noise in the apartment, for the brief time we were there. Joseph, the manager, sent us all the details we needed to enter the apartment, as there was no staff there when we arrived. The key, with a note which displayed my full name, as well as the apartment number, was left on a desk in the 'lobby'; this room was locked with a code to enter, but all guests staying in the hotel had access to this code and room. There was one key card, but for all I know there could have been two left and one card taken by any other guest. This did not make us feel safe, as a guest's name and room number should never be displayed or made public. There was no deadbolt on the door of our apartment. We booked apartment 5. Walking in, there was a strong smell, humid and mildew-y, as if the air conditioner filter had never been cleaned/changed. The air conditioner was not on upon arrival and was not strong/sufficient for the upstairs. The two bedrooms were downstairs; the spiral staircase is very small and steep and would have been very difficult if not impossible to get a suitcase down and back up. The only bathroom is in the main floor/upstairs; I imagine going up in the middle of the night would have been an adventure. We do not know as we left within the hour of arrival and didn't complete our stay. The tiny bathroom was covered in mold. We also found a huge cockroach in the shower. We immediately called Joseph, who told us the apartment was last fumigated two months ago, so there should be no insects. Well, as the first photo shows, that is not the case. He stated there was no staff from the disinfection company who could come that night. He stated he was 20 minutes away and could come by to remove it, but by that point the roach had scattered away out of sight. Joseph never showed up and we didn't hear from him after this message. With the mold and bugs, as well as the smell and lack of help from Joseph to help with any of the concerns, we decided to find different accommodations for our stay. I messaged Joseph to let him know we would not be able to complete our stay due to the issues listed above. The pictures didn't match the actual accommodations, we didn't feel secure in the apartment with my name and key left out, the actual mold in the bathroom combined with an overall smell of mildew as well as the cockroach were unacceptable. I sent the pictures to Joseph as well when describing the issues and again, no response from him. The messages were sent on WhatsApp, so I could see that the message was received and read. We placed the one key card we received in the 'lobby' and left. I was charged for the full stay. I emailed the hotel twice in order to have the charge reversed, but I haven't heard from anyone in almost two weeks. I also included the pictures in the email. I disputed the charge with my credit card company. I wouldn't recommend this 'hotel' at all. The pictures are not accurate and the service was great until you had any issues and then it was ambivalent and non-responsive. Throughout our travels in Greece we were met with friendly and attentive service and wonderful accommodations which matched the pictures and reviews, until we arrived at Athenian Residences. I understand that in cities bugs are hard to completely eradicate, but I would expect prompt and attentive service and an attempt to remove/clean if bugs are found. That was not the case in this instance.