Austins Self Service Guest House

Someone broke into my room. It is an unsafe place to stay. Liked · I felt totally unsafe. No CCTV anywhere on the property and No bolt lock on door only a pin code. Someone went into my room without my permission during the day. Staff were unresponsive and it resulted in me moving to alternative accommodation. It has black mold everywhere, my room smelt of ciggerettes and it was very dirty. I was not refunded even though I did not stay in the room. VERY VERY awful experience. They had no record about what staff had been in and out of the property. They had no security. The property is on an unsafe street with homelessness and is next to what seems to be a half-way house. I can not express enough how terrible my experience was. Disliked · It was awful. Do not stay here unless you would sleep on the streets. It is that unsafe. It is a disaster waiting to happen and I did not stick around to be victim to such a place. I later received an email to say no staff had been in my room. Which means there was unauthorised access to my room that day, nothing was taken because all I left was a few items of clothing and toiletries. I had pulled my chair right up to the door before leaving. So you can only open the door by 1 foot and would need to wiggle your hand in to push the chair out of the way. However, upon my return the chair was out of the way of the door by about a meter. This is how I knew someone had been in my room. Anyway I write this review as a warning that you shouldn't stay at this property.

My room and bathroom were clean and tidy. Location was good. Communication was good. Price was good. My only issue was that it was loud. Every foot step from above, shower from another room, person talking next door, I could hear. I even had earplugs, noted that those people staying at the same time must have been elephants as the night before wasn't as loud but a light sleeper may have trouble. I'm not sure the property managers can really do much about it. They're old houses. It was still clean and tidy and that's the main thing.