B P International

The location of the hotel was great, there's a tons of shops just across the road. It's near the Tsim Sha Tsui shopping area too, short walk to the Avenue of Stars. The rooms were clean and tidy. Staff there were friendly too. Will definitely return again.

I booked my parents to this hotel for convenience as they are in their 70’s and 80’s. I mistakingly booked a day earlier than our arrival so the hotel automatically charged me for one night which was understandable. Upon check in, as usual, I asked to change the charge card on file as my father was paying directly. They took his card and assigned their room. 3 days later, my parents kept receiving calls from front desk saying that they have been staying for free and needed them to come see them to resolve payment. The stay was booked for a total of 14 days so my parents thought it was a mistake since they were not checking out for awhile. The front desk harassed them for another 2 days and finally my parents went down to speak with them. They accused my parents as free loaders and asked for them to pay for the nights they’ve stayed thus far. My parents refused and said that I (their daughter) was out of the country and had made the reservation. The front desk said there was no charge card on file so my mom asked why they would issue a room if they didn’t take her charge card and they said that it was based on ‘trust. My mom challenged them and said it didn’t make any sense and why all of a sudden they didn’t ‘trust’ them. Front desk said that they had to search the security surveillance cameras to confirm what my parents were saying was true. My mom told them to go ahead. The next day the front desk confirmed that they checked the footage and did indeed take their card and apologized due to their staff’s negligence and lack of training. When I returned from my trip, my mom told me about the whole situation as they were stressed that they were going to be kicked out of the property and hardly left their room. I spoke with the front desk assistant manager, Benson Wong, to ask what had happened. He went to check with his staff and returned to walk me through the charges. I told him I was not talking about charges and that I was asking why they were harassing my parents. It took him awhile to understand what I was saying and I asked him what he would do to fix this issue that has caused my parents such an unpleasant stay. He offered complimentary breakfast but we refused as it was terrible there. So, he offered a fruit plate and extended check out to 5pm and apologized again. I said I appreciated it as I wanted him to understand what an impact the front desk made on my parents’ vacation and hopefully it doesn’t happened to anyone again. Next day, my parents got a fruit plate without fruit (because the server was told literally a fruit plate) and their keys automatically shut off at 1pm so we had to go to front desk to activate the cards again as we were not told we had to do that so we were locked out of the room as well. Needless to say, we’ll never return.