Baltico Studio Apartment

+ very nicely decorated + rather well equipped, although I missed containers for sorting waste and enough dishes to fill the dishwasher + large balcony with terrace furniture on the north side - it is never exposed to excessive sunlight during the day + new housing estate with a higher standard, + gym in the building + infrastructure: 3 Żabki, Biedronka, 2 bakery shops, pizzeria, ATM, tram and bus stop - location at a large intersection and tram line - at night with an unsealed window, the noise level was too high for us, and there is no air conditioning in the apartment - the offer mentions the availability of the Netflix platform - the application is available on the TV, but access to the platform must be paid for on your own - no promised cosmetics - cleanliness and aesthetics - traces of a cloth and quite numerous dark hairs on the fronts of kitchen cabinets, grease stains on the wall near the stove, on jars for sugar, flour, etc. a thick layer of sticky dirt, the cabin and the shower faucet were not washed at all (except for the shower tray, which was clean), coffee machine not cleaned - method of considering complaints by Zojka-Rent Aparatmenty I raised concerns about cleanliness and the lack of cosmetics on the day of arrival and sent photos. I received the following answer from an employee of Zojka-Rent Apartamety: "...everyone can have their own sense of aesthetics...you received a cleaned facility...with a bathroom...If the service staff did not leave a set of cosmetics, they will be delivered tomorrow." . The discussion then focused on the shower cabin. The employee insisted the cabin had been cleaned. I asked the cleaning company to clean the cabin when it showed up with the promised cosmetics. The company did not show up, but the employee in question visited us due to the broken television. On this occasion, he looked at the shower cabin, kitchen jars and grease-splattered walls and when he left he announced that he would send a report to the cleaning company. When I asked about the status of my application on the fifth day of my stay, I did not receive an answer. I asked again two days later. Here is the answer: "As previously informed, your reservation regarding cleaning after the visit was not taken into account, but you will still receive a refund for the costs of preparing the facility." The cleaning fee was refunded to us, but obtaining this compensation was preceded by long and completely unnecessary discussions. I could accept dirty grain, grease stains and other imperfections, but denying the actual condition of the shower cabin amazed me. Similarly, making unfulfilled promises - delivery of cosmetics and sending a report to a cleaning company. I don't use a coffee machine and if my son hadn't looked into it on the third day of his stay, it would probably have gotten moldy. We cleaned the coffee machine with future users in mind and informed Zojka about it. We were not thanked. Pity. As for the TV not working, the employee came to us on the day of the report, but earlier I heard that the TV had stopped working because I had pressed the buttons on the remote control. Well, I didn't mindlessly press the buttons, and the Employee also failed to turn on the TV, so the source of the problem was rather external, especially since after 2-3 days the TV returned without any action on our part. I don't know whether the Employee reported the unavailability of the service to the supplier, because he did not inform us whether he took any steps in this matter. Two weeks later, I rented an apartment from another company in Wrocław. There, the reaction to the reported equipment shortages was completely different.