Banyu Biru Villa

My 4 yrs old almost got killed by their water slider pool. We visited the resort for the third time, accompanied by family friends, and stayed in their Banyu Biru villa which had a water slide for kids. However, this visit turned into a terrifying experience for my family. To sum it up, the pool area lacked staff presence, had no lifeguards, security, or sunproof shelter. In an effort to shield ourselves from the intense sunlight, we moved our sun chairs under a large tree approximately 15 meters away from the pool. While my daughter was playing under the water slide in a game of hide and seek with her friend, her leg from the knee downward got caught in the water intake system. She was on the brink of drowning. Due to our distant seating, I only realized the dire situation when my 4-year-old had already ingested a significant amount of water. My son held his sister and called for my help. Despite my immediate intervention, the suction was so strong that I couldn't free her from the intake system. I shouted for assistance, but no one came to aid us. Fortunately, one of the boys nearby managed to locate the switch and deactivate the system, finally releasing my daughter's trapped leg. By that time, her calf was discolored, turning black and purple, with scratches all over her knee area. Upon addressing the hotel staff, all they offered was some ice, with no medical assistance provided. Regrettably, the management did not treat the incident with the gravity it deserved. Following my return home, I composed an email to them, but their response was unsatisfactory. While they claimed to have implemented measures like placing a mesh cover over the intake and lowering the pipe, their lack of empathy was evident. The hotel's customer care was severely lacking, and the management's response was a major letdown. I would caution other young parents to exercise extreme caution around pool water intakes. It is astonishing that a large hotel can offer such inadequate support in such critical situations.