Bluegreen Vacations Fountains, Ascend Resort Collection

DO NOT WASTE YOUR MONEY HERE!!!!! Have been here several times before with minimal issues. This time was absolutely the worst experience ever! Went for my son's birthday first night. The refrigerator was not working & making very loud knocking noise all night.... Had to Wait for maintenance to have someone completely replace the refrigerator the next morning, on my son's birthday when we were supposed to be out having fun.... Front door did not close and lock without two people leaning up against it, and the bedroom deadbolt that goes to the screen porch did not lock. There were cracks all over the ceiling and walls, and holes in the ceramic tile.. The room was dirty, anytime that we asked for anything or complain about what was going on we were treated like crap & offered a pizza for the trouble because we are not owners and considered VIP guest!!! The hot tub and sauna at the splash pool We're broken and not hot at all, They were doing construction the whole time that we were there and no one decided to let me know ahead of time that they were going to be doing construction that week. The staff was not checking for identification, so somebody tried to charge charges to my room. They overcharged my card by $100 and now I cannot get a hold of anybody to have it reversed. And the day that we woke up to check out, my son had bug bite marks all over him... The arcade was double charging for the games, when I said something to the front desk, I was told by what looked like a teenager that there should be someone up there. I responded. No one is up there, she said they had no idea what to do about that and that I needed to call the number on the game itself instead of her trying to get a manager to help... I was refused a tour, because the tour guide told me that Hilton is taking over and it doesn't make sense to even do one right now... Then when I spoke to two different managers they treated me like it did not matter and only offered me an arcade card IF I come back and spend my money there again, which I told him I'm not spending hundreds of dollars to go there again and be treated possibly the same way!!!!! This place has absolutely fallen off!!!! Do not waste your money here!!!!!!

Love our Bluegreen! We had an amazing vacation. We stayed in Building 1 and it is now our favorite! Loved the view of the Lake and the Boardwalk. 💙💚 The New Year's Eve Party that Bluegreen put on at the resort was outstanding. They had a DJ, a performer on stilts and various fire performers.