Borgata Hotel Casino & Spa

Very disappointed in Borgata. Spent 3 nights there this past week for a business convention. We brought our team and booked 5 rooms. The day of arrival I called early to make sure our guests that were arriving a bit earlier then us would get a smooth check in and be using our card. I called and sat on the phone for an hour but the woman on the phone was nice and ensured me a smooth check in. She had me fill out credit card authorization forms and was charged $15 per room so they could use our card to check in. Once the first two guests were arrived, they had no notes of this and demanded to speak with the cardholder (which I am the cardholder - under the business) but because it wasn't under my name it was under the business owner's name - the actual room. This is understandable, but I also wanted to speak with the Manager to let them know that I had spoken to someone about this and wouldn't even talk to me on the phone through one of my employees' phones. Only wanted to speak with the owner of the business. Refused to get on the phone with me. Talks to the business owner finally and they got checked in. Once we arrived everything was fine however, they didn't use the card given for one of the rooms. So, I paid for credit card authorization, and they took the guest's card. VERY POOR COMMUNICATION between the hotel employees and very nasty manager. We get to the room, room was fine. Only complaint would be that if the shower head wasn't toward the wall there was a puddle on the floor after the shower. The 3rd night we were there we were at the BBar and our team had a table and chairs for a couple of hours. A few of us went to the bathroom and when returning wouldn't let us back in because it was a fire hazard. They watched us walk out and did not say anything. Poor communication yet again between their employees. Handled very poorly. I let the security guard know we had a table where half of our group was there, and a tab had been opened for a couple of hours. He said he would escort me to the bar to close the tab. Very unprofessional. It's like people sitting down at a restaurant that have a seat can't use the restroom and then are denied back in until people leave the bar. Completely avoidable if they were monitoring the bar from the beginning. There was a convention there and they should have accounted for more people than usual. Overall, I will not be staying here again. Next Year I will be returning to Cesar's. The team and I very excited to stay at Borgata this year and very unhappy with their customer service. Everyone seemed unhappy working there.