Canad Inns Destination Centre Windsor Park

Over all for $160/night the rooms are out dated with carpets, the air unit was leaking water onto the carpet making it absolutely soaking wet around the bed. There were old blood like stains on the sides of the sheets. My specific room had a window… to the restaurant, so people eating dinner could have a nice view of my room if I decided to have the curtain open. Just doesn’t feel worth almost $200 for one night. Didn’t even include a complimentary breakfast, again disappointing. Probably won’t be staying here again.

I booked the room for my daughters 18th birthday. Her and a friend would spend the night after going to Cowboys. Room was booked in my name because i had to pay but the young women that checked us in knew i wasn't staying. she asked for the name of the guest at the time it was daughter and her friend. Both listed on this little sheet. Fast forward to 215am my daughter calls me in panic... the security would not let her pass as she was not on his list.... how do we know its locked and one can get in after a certain time. Not anything i have experienced before.. Anyways i call the front desk...thinking this should be easy to clear up...as he would not help my daughter. He proceeded to have a attitude as soon as he knew i calling about the girls in his lobby. He would not discuss a reasonable solution he did not have any capacity to come to reason. I had to show up in person with id. I get i could be anyone on the phone but he had my contact info he could have called me. How is it reasonable that i would but her friend on the list but not her, my daughter. She id that matched mine address and last name. When i arrived he proceed to tell me that it was policy again no acknowledgement that someone from their establishment may have made a mistake. He kept waiving and showing a list that my daughter was not one. Not sure how showing me the names of listed guest is not breaking policy but here no there. We asked to speak to manager, who was literally sitting in ear shot just oberserving the entire transaction. He did try to listen a little more then the front desk clerk.. but the front desk clerk proceeded to interrupt me several times as i was speaking (not yelling) then proceeded to call me rude.. when he has had an attitude from the my first words with him. My husband did get a little heated but this towards the end when we could not get any answers where was the sheet we had to put the names on. Both denying any known whereabouts. We decide to leave it was 230 and we were not going to get anywhere. The next day we learn from our daughter the friend who was witness could see the little sheet tuck by the computer screen... clearly the staff should have seen it but from my angel i could not. Now i wait to hear from the GM! The first employee should explained the procedure for late arrivals....she was aware that was the intention. The names should have been added correctly. The night clerk..needs an attitude adjustment and given authority to use common sense and reasoning. Unfortunately this experience took a great night and turned it sour.