Cape Royale 202

We visited the Spa at this so called 5 star luxury hotel expecting a 5 star relaxing treatment. From minute we entered, we got a cold reception by a lady who signed us in, to be met with an even colder and incredibly rude receptionist at the Spa's front desk. No proper welcome. Complete unprofessionalism or customer care. We were shown to a dark room that stunk with a rich rotten "drain" smell. The woman who was suppose to be taking care of my treatment was more out of the room than in the room. The massage was horrible. She didn't have a clue about what she was doing. It was a complete waste of time and money. The smell they said was coming from the shower. They eventually sprayed some citrus freshener which made it worst instead of mask the stench. I have been to 100s of massages throughout the years. This was by far one of the worst experiences. I definitely do not recommend this place.

My husband and I went for a 3 hour Couples Journey massage. The receptionist at the Spa was on her cellphone having a conversation, did not give us recognition, no Hi, no welcome. I gave the coupon to the lady who ushered us in (who turned out to be one of the masseuse) . She then gave it to the receptionist who told her which treatment we have booked for. Still no greeting from the receptionist. She also did not look presentable for a 5 star hotel. It was loadshedding at the time but atleast there should have been better lighting down the passages leading to the massage room, instead, the masseuse was walking with a camp light. We eventually used our phones aswell for more lighting. The rooms that we passed by smelled awful. We got to the massage room and were told to undress and put our clothes in the closet, the shelves were skew. We used our phones to play soothing music which one would expect the spa to do or improvise somehow. The massage itself was good, only the scrub was cold, when the masseuse did my feet she left my entire back open. Someone (assuming contractors) started knocking and drilling. We were not told about this nor was there an apology for the noise. After the massage, we went to the sauna as per the package. We were not given slippers to use as we walked to the sauna as one would expect from a 5 star. We were not allowed to use the shower even though it was part of the same facility as the sauna. Definetly a no from us