Capital O 90661 Luxor Empire Hotel

I recently stayed at a hotel during the last day of LIMA 2023 and had a mixed experience that left much to be desired. While the staff at the hotel were undeniably friendly and accommodating, the overall management and room conditions fell short of expectations. From the moment I arrived, the warmth and hospitality of the staff were evident. They greeted me with genuine smiles and were eager to assist with any inquiries or requests. Despite the challenges faced, their positive demeanor and willingness to help deserve recognition. However, my enthusiasm quickly waned as I discovered significant issues with the room. The air conditioning performance was particularly disappointing. Given the high temperatures outside, I anticipated a cool and comfortable environment indoors. Unfortunately, the air conditioner struggled to provide adequate cooling, leaving me uncomfortably warm throughout my stay. Despite repeated adjustments, the situation did not improve significantly. Another notable problem was the consistently low water pressure on the third floor. Taking a shower felt more like standing under a faint drizzle, which was far from satisfying. Consequently, I had to contact the staff late at night to request a room change, hoping for better conditions. To their credit, the staff promptly responded to my request and facilitated a room swap. However, the improvement in water pressure was only marginal in the new room, failing to meet reasonable expectations. It was disappointing to encounter such a fundamental issue in a hotel that promotes comfort and convenience. Adding to the inconvenience, I discovered that the air conditioning unit in the new room was leaking water. This not only created a damp and uncomfortable environment but also posed potential safety hazards. Although the staff apologized and acknowledged the problem, the issue persisted throughout my stay, further detracting from the overall experience. In conclusion, my stay at this hotel during LIMA 2023 was marked by disappointing air conditioning performance, low water pressure, and a leaking air conditioning unit. However, I must commend the staff for their exceptional friendliness and efforts to assist guests. While their positive attitude was commendable, it is crucial that the hotel's management address the maintenance issues to ensure a more comfortable and enjoyable stay for future guests.