Casa Masaryk by Kukun

An utter disaster from begining to end, please don't rent from this company. We arrived at 11pm at the building and, because the company had screwed up and had us arriving the next day, we spent one hour on the street going back and forth with the security guard who refused to let us in. We had email confirmation of our arrival day but he was given the wrong one. The whole situation was made worse by the fact that the guard WOULD NOT EVEN OPEN THE DOOR TO TALK TO US FOR HALF AN HOUR AND NO ONE FROM KUKUN WOULD PICK UP THE PHONE. Although we were told that the apartment was dirty and if we were let in, it was at our own risk, this turned out to be a lie. When we finally got in after midnight the apartment was, in fact clean. Despite this awful experience, no one from Kukun even called to apologize the next day, only an email promising to refund one night. Although the apartment was clean and the beds were comfortable the other problem is that it was FREEZING. In the winter in Mexico City, temperatures drop into the 40's and 50's at night. Upon arrival we emailed to say that the apartment was too cold and their response was to bring over one blanket the next day. After five more days (one day before we left) we finally got ONE TINY space heater for the three bedrooms, living room and dining area. For the entire week whenever we were in the apartment, we had to keep our coats and scarves on. It was utterly miserable. Repeated calls went straight to voicemail, Whatsapp messages often went unanswered for hours at at time.