Casablanca Villaview by Orlando Short Term

I had a wonderful time at this property, cleaning ,fresh and beautiful quiet neighborhood and Angie was my host everything was perfect I did recommend this place to anyone who’s visiting Orlando FL to check this place out. It doesn’t come with the food you see on my picture though but you should try it.

Awful experience. This company does not take guest safety seriously. They will schedule maintenance during your stay and not tell you when to expect workers. They hire contractors who don’t mark their vehicles with company info, and who are instructed to walk into the backyard without notifying the guest of their arrival. I stayed in a residential detached home in a nice neighborhood in Kissimmee FL. This was not a condo or multifamily property. The backyard was fenced and gated. A repairman showed up in the back yard unannounced on at Tuesday at 6:30pm to fix minimal damage that was here before I arrived. He didn’t ring the doorbell, no one notified me to expect him. I was hanging out in the pool and he just walked into the backyard. I thought he was a prowler. When I contacted the office they told me the backyard is not secured, and to run if anyone else comes into the backyard, and also that maintainence workers show up regularly. I asked if anyone else would be working during my stay, they said no. Friday afternoon the pool guy showed up trying to get into the backyard. I had padlocked the gate because I was afraid of thieves breaking into the property. I contacted the office again and they told me I have been rude and unreasonable for my entire stay, that I should expect anyone to come onto the property at anytime during my visit, and that I didn’t read the rental agreement. Then they scolded me for locking the gate, which their rental agreement states is the guests responsibility to secure. I emailed their office multiple times telling them how uncomfortable I felt with people arriving unannounced. They were dismissive and told me I was rude and acting weird about it. Edit to add after the owner’s response: They did NOT offer me a refund. I told them I wanted my money back and they laughed at me. They blocked my phone number and wouldn’t answer my calls. I didn’t want to ‘stay there for free’…I wanted a refund for a scary, weird, uncomfortable, and just outright poor customer service experience.