Cinnamon Beach Villas

Beware of scams and overcharging. During check-in the ladies at the reception noted that I had only registered one guest, but we were a couple checking in so they saw the opportunity to charge extra. I was given a piece of paper or «contract» with a price given as a question mark (?) to sign so they would determine the price later when I was not present. Naturally I refused to sign and the manager realized they had to change tactics. The manager then came up with a number: 200 baht/night extra for being 2 guest instead of one. I reluctantly payed because I just wanted to check-in after our long travels. I then double-checked the claim that a double room with no breakfast was more expensive if registering 2 guests than 1 guest. It is of course not. The price for a double room is the same regardless of registering 1 or 2 guests. The price given in the booking apps like Agoda and Booking(.) com are for two people. I went through the booking process multiple times and confirmed this. I then sent a message to the reception staff regarding this and I also made a customer service case with the booking provider about this since it is illigal and against their policy. I also mentioned this to the staff in the reception and asked them to bring it up with the manager. They did not answer any of my messages or requests and the manager was of course not present during check-out. I am now writing this review to tell others about this scam so they can avoid this in the future. Apart from this, the first room we got had a tremendously loud and squeaky bed and wooden floor and the view was mostly blocked by trees and not like the pictures at all. After requesting to change room the lady at the reception offered a free upgrade only to withdraw the offer after a phone call with the manager. Then they offered a price of 290 baht/night extra for the upgrade and told me it was usually around 500-something baht. I accepted the upgrade and the new room was pretty nice and had a nice view. After checking the price difference on the rooms online I reealised they had overcharged by around 3x the normal price difference, but thats on me for not checking. The view from the top floor is nice, but that does not make up for the appaling feeling of being tricked and overcharged at every opportunity.