Comfort Suites Near Denver Downtown

Was very disappointed. The pictures of this place are very deceiving. This hotel is filthy. Hallways and carpets are dirty, rundown, and smells old and musty. I booked a 2 queen bed w/ sofa bed room. The sofa bed mattress was absolutely disgusting with large stains and chip crumbs, we couldn't even use it. The tub was nasty as if they never clean it. We had to unplug the fridge cause it was so loud! And the location of this place is in a very sketch part of the city. Do not stay here! Not worth the price at all! I feel bad bringing my family here.

So much negative to say about this stay. I will NEVER be staying here again. I have stayed at this hotel every year for just about six years in a row. We had a one year break (we didn't come last year), and in that year span A LOT has changed. The hotel is definitely under newer management, which is part of the problem. Ana, the general manager, does not know how to effectively speak with customers. I am not sure if she is just awkward or simply that rude. Nonetheless, every time I spoke with her, OR ANY OF THE SIX FAMILIES SPOKE TO HER, she was nothing but rude. The first time, before our stay, she was extremely rude to me about hotel rates on FIVE rooms-- I guess five rooms bringing her hotel over a $1000 profit in two days is not sufficient for her. Then, she had me send paperwork to her, and she never had the courtesy to inform me whether she did or did not receive the paperwork. Since Ana could not send a simple email back, I had to call the hotel again and this time spoke to a different receptionist. And, it is a good thing I called because Ana had NOT told me she put our five rooms in the MainStay portion of this hotel, which - by the way, I had requested NOT to be in. Then, come to find out, the paperwork for these rooms was never applied or saved for these rooms (again Ana's fault). The receptionist I spoke to was the MOST helpful and welcoming throughout our entire stay here. However, Ana and Leslie were very unkind and unprofessional towards our entire party, and they (Ana and Leslie) later said the receptionist i spoke to did everything wrong and did not know what she was talking about because she is "just a front desk receptionist" -- literally throwing her under the bus right to our faces! So unprofessional. Literally....This just kept getting worse. We were told families that were staying in the other 4 rooms could check-in once they arrived because we knew with weather conditions that I would not likely arrive prior to everyone else. Notes were written that families could check-in prior to me arriving; however, when the day came, Ana and Leslie were extremely rude to the families. At first telling them that they could not check-in without me there-- to which I had to call and explain AGAIN that we were driving in terrible weather conditions and that this had already been discussed. They reluctantly followed through and allowed the family to check-in, but proceeded to tell them that if I was not there by 930 that they would be "kicked out!" They were not very compassionate or understanding in these events and were just simply worried about making sure they got all of their money. And, even proceeded to call us TWO more times asking where we were. I do believe if we would not have called or answered, they would have sold our rooms! Once we FINALLY arrived, 8 hours later-- in what should have been a 3 hour drive -- we were not greeted warmly. Both Leslie and Ana, again, only cared about their money. More complications were had with paperwork and things (which was at no one's specific fault), but Ana -THE MANAGER- never once spoke to me directly during all of this process. She would speak to Leslie, who would then relay what Ana had said. Ana had no clue how to handle some of the paperwork we needed, acted like the paperwork that was sent to her was not accurate, and was beyond rude to us about it. Ana also was not truthful about handling a situation with this paperwork, and due to that, the issue was never resolved. Ana is not an appropriate fit for manager, and is not worried about supporting customers. While I understand the business side of things, I also understand that there is a balance. These two have zero balance and care only about money. Everyone entering that hotel is just another money sign to them, and they will not help you to ensure you have a great experience at their hotel. This is also apparent in the appearance of the hotel...GROSS!