Comfy Bed Hostel - Adults Only

Considering the hostel has ‘comfy bed’ in its name, I really expected the beds to be…comfy. They were far from it. I woke up with back pain and neck pain from the mattress during my stay. The top bunk I was in had a beam running across the ceiling which just made the space extremely tight. And I’m not entirely sure what it is about top bunks but hostels never seem to what to clean them well; spider webs were hanging all over the place, including thin spiders to accompany them. I was frustrated with the bed situation but most of all I really disliked the service here. I felt wholly ignored by staff at times. The woman at the front desk was infuriating to deal with. I heard her complain one night to another customer about a (scheduled) late check-in, which I thought was wholly unprofessional. To top it off the next day my wife and I notified her that we had to check out at 4:15am to catch a bus (which we had written on the check-in sheet that nobody bothered to check) and were then faced with questions regarding it, clearly as it was inconvenient for her to be awake at that time for us. Then making statements about “well the buses don’t start till 5”? To be quite Frank I don’t care WHEN the buses start. If I’m able to check out at any time (as was stated when I booked the place) then I will be checking out at any time. I, nor any other customer, should need to vouch for themselves in that regard and it really honestly just was the last nail in the coffin for me. We had to leave early to account for any issues in getting to the station, getting our tickets printed out, and also finding our gate. It’s cheap, it’s fine. But the service really made me not want to go back or recommend it to others.