Deer Hotel & Hostel

Tltr, the hotel is overpriced and three stars should be a more appropriate rating. Excellent location, but service can be improved. The best thing about this hotel is the location and wonderful terrace bar’s view, especially at sunset. Rooms are tidy and comfortable, some of the appliances are quite noisy though, like the fridge and some random bangs during the night. The toilet was right behind the door, that’s such a weird choice. Also, it’s disappointing to see they’re using the same product for shampoo and body wash, these are the details a four star hotel should take care of. Also, the shampoo/body wash smell was quite peculiar, and I had to buy my own products because of it. We were offered a room upgrade when we checked in, which is a nice gesture, but I felt the receptionist ( I think her name was Bea) made it sound like a bribe to ensure this review was positive. So I want to talk about the service, because although the receptionists were professional and smiley, the other members of staff were quite miserable, especially the woman serving at the rooftop bar on Saturday evening. I think customer service is the most important aspect of an experience in hospitality, I would suggest making sure every member of staff understands how important their attitude is towards their guests. I am not in any way suggesting someone must be happy at all times, but I find quite unprofessional when a member of staff pulls faces when serving paying customers.