Deluxe Studio Scarletz Suites Klcc

My stay here was left much to be desired. The lobby's four lifts for 40 floors led to constant overcrowding, resulting in a minimum 20-minute wait every time. On check-out day, the elevator completely skipped our floor, making us wait for 30 minutes. The basic rooms were divided with paper-thin partitions, offering little privacy. The saving grace? A decent pool, but it's hardly worth a return visit. Overall, not my cup of tea.

The floor of the suite were we stayed in was very noisy because there is a children's playroom on the same floor.The room we got was a family room. About 20 square meters with a view of the garage of another hotel. We had a common door that led to another room where some other people were. They were locked, but it was still a bit uncomfortable. We didn't like that at all. At first glance, the room looks very neat and clean but we received dirty towels that we could not change, because as they told us, everything extra we must pay.😳 (why would we pay extra for towels that we didn't even use, that they didn't even change?)🤦‍♀️We didn't use the pool because the water was very dirty and in the 5 days we were there, we might have seen someone swimming once. The faucet in the bathroom worked but was shaky. You have to throw away the trash yourself, but honestly no one told us where, and the cleaners don't do it for you. Every cleaning of your room is paid additionally. The location of the building is very good and accessible to all necessary places, shops and trains... The day before checking out from the hotel, we received a message that says, if we rated them with 5 stars, they would give us a 10% discount on our next visit. In general, if they worked on some small things, they would surely get 5 stars, but now... there are not many defects and we have to give them lower grade.