Dioklecijan Hotel & Residence

Stay here for the rooftop pool and spa. The pool and jacuzzi area is fantastic and we spent whole days just hanging around the pool sun bathing. The hotel decor is rather dated and the rooms are fairly basic but the staff are very friendly and helpful and it's very clean and tidy. The breakfast food quality is mediocre with tinned fruit and cold fried eggs which is an odd choice. The biggest drawback of this hotel is how far it is from the Old Town. It's a 25 minute walk not 15 as advertised. Some of the areas you walk through aren't very nice with lots of graffiti and rubbish. If you're coming for just a couple of nights you would be better off staying in a hotel in the Old Town area.

During our stay we endured the following issues: The room was described as a ‘superior double’, yet contained twin beds pushed together, which moved apart during the night. This is not a Superior Double. When we checked in, they had booked us into a Twin room, and confirmed we would be moved to a Double with a King size bed. This, I suspect, did not happen, but they just told us we had been moved. On the first night we noted that the air conditioning in the room did not work. The temperature in the room exceeded 27 degrees throughout the night. In the morning, we raised this with the hotel. They assured us they would send someone up to fix it. The air conditioning did not improve for the second night, so we raised this again with the hotel staff. They assured us that an ‘engineer’ would be up between 7 and 8am. We were in the room during this period and they did not appear. We raised this again with the front desk and they denied all knowledge. We asked for a fan, they did not have one. At this point we had not slept for approximately 72 hours. The pool was dirty, no evidence of cleaning overnight or during the stay, there was hair floating in it, and loose tiles that were just piled up on the side of the pool. The bar staff were untrained, the hotel staff were polite, but completely refused to engage in any conversation that was deemed in any way to be negative – and told us we had to raise anything at all to do with our booking with Booking.com. When we asked for the Hotel Manager, they told us that there was not one on site. The towels in the bathroom were so small they barely covered my partner and I’s torso, and had been washed so many times that they were essentially sandpaper. The shampoo was empty, and the water pressure was so low that showering was nigh on impossible. The temperature also ranged from scalding to ice cold. The mini bar door was affixed to the cupboard door, which meant that the fridge did not shut. This meant that the contents were all warm. The breakfast was covered in flies, the warm food was cold and the cold food was stale. Despite attempting to raise concerns and problems with the hotel, they directed us to Booking.com. When we did so, they called me a liar and refused to compensate us for the nights we did not stay with them.